6 min read
A call-handling scorecard
Ten questions to grade how a home-service office handles inbound calls, what good looks like for each, and how to check it with data you already have.
Category
After hours
Nights, weekends and holidays: the calls that reach voicemail and the jobs that go to whoever answered.
3 min read
Voicemail after five
The after-hours greeting is the most expensive recording in the building. Here is what it should do instead, and how to tell if yours is losing jobs.
3 min read
What a missed call actually costs
A worked example with invented numbers for a mid-size HVAC shop: how one unanswered call becomes a figure the owner can put next to the ad budget.