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Service 02 / SEO management

Local SEO for contractors, measured in calls and booked jobs

Google Business Profile management, service and service-area pages, citation cleanup, a review habit and the technical fixes underneath, run month to month for home service businesses.

The problem

Local search is where your next customer starts

When a furnace quits or a breaker keeps tripping, many homeowners pick up a phone and search. For most trade searches, what they see is a mix of ads, a map with three businesses on it, and the ordinary results. Which three businesses appear in that map depends heavily on the Google Business Profile, on where the searcher is standing, and on what Google can confirm about each business from the rest of the web.

Plenty of contractors have been sold SEO before. The monthly report showed a list of keywords and green arrows. What it rarely showed was whether the phone rang more, or whether the calls it brought were for work worth doing. "Rank for AC repair in your city" is a goal a vendor can hit without your business changing at all.

Local SEO for home service businesses is less mysterious than the invoices suggest. Google publishes the broad strokes itself: local results are decided mainly by relevance, distance and prominence. Relevance is whether your profile and your pages clearly say you do the job. Distance is where the searcher is, which you cannot change, though a proper service-area setup makes your coverage clear. Prominence is reviews, links, mentions and consistency: whether the rest of the web agrees that you exist and do good work.

None of that is a trick. It is steady housekeeping, done every month, which is exactly why it gets neglected. The owner is running jobs, the office is running the phones, and nobody owns the profile. Categories are wrong, hours are stale, the photos are from the old truck, reviews go unanswered, and a directory somewhere still lists a number you gave up years ago. Our Google Business Profile checklist shows how your own profile scores on the basics.

The pages behind the profile matter just as much. A profile that sends people to a thin homepage wastes the visit, which is why this service runs alongside website content. And when a search turns into a call that nobody answers, the ranking was worth nothing; that is where revenue leak remediation comes in.

What's included

What we manage every month

Steady housekeeping across the places Google reads about your business, done every month rather than once.

  • Google Business Profile management

    Primary and secondary categories, services, service areas, hours including holidays, photos from real jobs and regular posts. We also watch for public suggested edits that quietly change your details.

  • Service and service-area pages

    Pages for the jobs and cities that matter to you, written with our website content work, so the profile has somewhere convincing to send people.

  • Citation cleanup

    Your name, address and phone checked and corrected across the directories and data aggregators that feed them, including the old number from two moves ago.

  • A review workflow

    A simple way for your techs or office to ask every customer for a Google review, and a habit of replying to every review, good and bad, in a way the next reader will respect.

  • Technical fixes

    Page speed on a phone, indexing, broken links and redirects, structured data that matches the page, and a site that Search Console reports as healthy.

  • Monthly reporting

    Calls, form submissions and booked jobs from organic search and your profile, what we changed that month and what we plan next. Short and in plain language.

How it works

Foundations in the first 30 days, then a monthly rhythm

Nothing clever, done every month. That is most of local SEO.

  1. Days 1–10

    Audit and access

    We get manager access to your profile, Search Console and analytics, and write down what is there: categories, duplicate listings, citation conflicts and technical problems.

  2. Days 10–30

    Fix the foundations

    Correct the profile, clean up the worst citation conflicts, repair technical issues and put call tracking in place, so there is a baseline to measure against.

  3. Month 2 on

    Pages and reviews

    New service and area pages on a steady schedule, the review request habit running, and profile photos and posts kept current through the seasons.

  4. Monthly

    Report and adjust

    A short report in calls and booked jobs, a call with you if you want one, and next month's plan based on what the numbers say rather than on what is easy to show.

What we measure

We report the phone ringing, not the arrows going up

Rankings move for reasons that have nothing to do with your business. Booked jobs do not.

  1. Calls and forms from search

    Inquiries from organic results and your Google Business Profile, tracked separately from ads so the two are never blended.

  2. Booked jobs

    How many of those inquiries became work on your calendar, matched against your job records.

  3. Cost per booked job

    What you pay for SEO divided by the jobs it booked, so you can compare it honestly with ads or anything else you spend on.

Not counted as results

  • Keyword positions on their own
  • Impressions
  • Domain authority scores
  • Number of links built

Worked example

Why we count jobs instead of rankings

Illustrative example. Every number here is invented.

Say a three-van electrical contractor gets 20 calls a month from its Google Business Profile. Over several months of profile work, new service pages and a review habit, that climbs to 30. Here is what the owner should care about.

Inputs

Profile calls per month, before
20
Profile calls per month, after
30
Calls that are real job requests
80%
Job requests that get booked
50%
Average job
$600

The arithmetic

  1. Extra calls each month

    30 − 20

    10

  2. Extra real job requests

    10 × 80%

    8

  3. Extra booked jobs

    8 × 50%

    4

  4. Revenue at stake each month

    4 × $600

    $2,400

  5. Cost per booked job from SEO

    your monthly SEO cost ÷ 4

    your number

These numbers are invented to show the arithmetic, not a result anyone achieved. A ranking report for the same months might show a wall of green arrows. It would look exactly as good if the extra calls were from outside your service area and booked nothing.

So we count the four jobs, and put the cost of SEO next to them. If that number is worse than what you pay for a booked job from ads, you should know, and so should we.

Who it's for

Who this is for, and who it isn't

We would rather tell you now than three months into an engagement.

A good fit if

  • You serve a defined area and want more work inside it.
  • You have a Google Business Profile you control, or can get access to.
  • You can let results build over months while you run the business.
  • You are willing to ask every customer for a review.

Probably not a fit if

  • You need calls next week. Paid ads are the faster lever.
  • You want guaranteed rankings. Nobody can honestly promise them.
  • You want a profile at an address where you do not operate, which breaks Google's guidelines and risks suspension.
  • You want to buy reviews or post fake ones.

Free tools

Check your own numbers first

Each tool runs in your browser and sends nothing to us. Use them before you talk to anyone, including us.

Works alongside

The other three services

A lead has to be found, convinced, answered and followed up. Each service covers part of that chain.

From the blog

Further reading

FAQ

Questions about SEO

How long does SEO take for a contractor?

Profile fixes and technical repairs can show up within weeks. New pages and review growth usually take a few months to build. We report monthly from the start, so you can see calls and booked jobs move, or not, rather than taking it on faith.

Can you guarantee a spot in the map pack?

No. Google decides local rankings, and the searcher's distance from you is a large part of it that nobody controls. Anyone who guarantees a position is either guessing or talking about a phrase no customer actually searches.

What is Google Business Profile management, exactly?

Keeping your profile complete, accurate and active: categories, services, service areas, hours, photos, posts and review replies, and watching for edits other people suggest to your listing. For most trade businesses it is one of the main things Google has to go on for local results.

We are a service-area business with no storefront. Does that matter?

Google's guidelines say a service-area business that does not serve customers at its address should hide it and list the areas it serves instead, which covers most contractors. We set that up properly and support it with pages about the areas you want to grow in.

What are citations, and do they still matter?

Citations are listings of your business name, address and phone number on other sites: directories, data aggregators and industry sites. Conflicting listings make your details harder to trust. Cleaning them up is unglamorous, usually worth doing once, and then worth checking now and then.

How do we get more Google reviews without breaking the rules?

Ask every customer soon after the job, with a direct link. Do not offer anything in exchange and do not filter who gets asked. Our free review request builder writes the message in your own voice.

Do you do SEO without website content?

We can, but a profile with nowhere good to send people underperforms. Many contractors need some pages written or rewritten, which is why SEO and website content usually run together.

What does the monthly report look like?

A page or two: calls, forms and booked jobs from organic search and your profile, what we changed, what we plan next and anything we need from you. No keyword charts unless you ask for them.

Next step

Send us your Google Business Profile. We'll tell you what's missing.

Tell us your trade and the area you serve. We reply within one business day, Pacific time, with the first things we would fix.